Privacy Policy

Last Updated: Friday, February 21, 2025

This Privacy Policy explains how Agafay Desert (also referred to as Agafay Desert Morocco, ADM, “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website, www.agafay-desert.com (“Website”), or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Contact details (e.g., name, email address, phone number)
Booking and reservation details (e.g., travel dates, special requests)
Payment information (when applicable to bookings or purchases)

1.2 Non-Personal Information

We may automatically collect non-personal information about your device and usage of our Website, such as:

IP address
Browser type and version
Pages visited and time spent
Referring/exit pages
Date and time of your visit

This data helps us understand how our Website is being used and assists us in improving user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing services: Managing your bookings, inquiries, or other requests.
Communicating: Sending updates, newsletters, or marketing communications (only if you have opted in).
Improving our Website: Analyzing usage trends to enhance functionality and user experience.
Processing payments: Handling transactions for tours, accommodations, or additional services.
Legal compliance: Fulfilling any applicable legal or regulatory obligations.

3. Cookies and Similar Technologies

We may use cookies, web beacons, and similar tracking technologies to:

Understand usage patterns
Store user preferences
Customize Website content

You can control or disable cookies at the individual browser level. Please note that disabling cookies may affect certain Website features.

4. Third-Party Disclosure

We may share your information with:

Service providers: Such as payment processors, marketing platforms, or data analytics providers, but only as needed to perform services on our behalf.
Business partners or affiliates: To facilitate or provide the services you have requested.
Legal or regulatory entities: When required to comply with legal obligations or protect our rights.

We do not sell or rent your personal information to third parties.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, your personal data will be securely deleted or anonymized.

6. Security

We implement reasonable security measures (such as SSL encryption and secure servers) to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to remove such information from our records.

8. Your Rights and Choices

Depending on your location and applicable data protection laws (such as the GDPR for EU residents), you may have certain rights regarding your personal information, including:

Access: Request details about the personal data we hold about you.
Rectification: Correct inaccurate or incomplete personal data.
Erasure: Request the deletion of your personal data.
Restriction: Restrict certain processing of your data.
Objection: Object to certain types of data processing.
Data Portability: Obtain a copy of your data in a commonly used format.

To exercise any of these rights, please contact us using the information provided below. We will respond within a reasonable timeframe.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of our Website after any changes become effective indicates your acceptance of the revised Policy.